Privacy Policy

This Privacy Policy describes how Social Mount ("we," "us," or "our") collects, uses, and discloses information from and about you when you visit our website, use our digital marketing services (the "Services"), or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner.

1. Information We Collect

We collect various types of information from and about you, depending on how you interact with our Website and Services.

a. Information You Provide Directly to Us: This includes information you voluntarily provide when you:

• Inquire about or sign up for our Services.

• Fill out forms on our Website (e.g., contact forms, consultation requests, newsletter sign-ups).

• Communicate with us via email, phone, chat, or social media.

• Create an account with us (if applicable).

• Participate in surveys, promotions, or contests.

• Provide feedback or testimonials.

The types of personal data you may provide include:

• Contact Information: Name, email address, phone number, company name, job title, mailing address.

• Account Information: Username, password (encrypted), and other registration details (if applicable).

• Payment Information: Billing address, credit card details, or other payment account information (processed securely by third-party payment processors; we generally do not store full credit card numbers).

• Business Information: Details about your business, marketing goals, target audience, and other information relevant to the Services you request.

• Communications: Content of your communications with us.

b. Information We Collect Automatically (via Cookies and Tracking Technologies): When you visit our Website, we may automatically collect certain information about your device and Browse activity. This information helps us understand how our Website is used, improve user experience, and deliver relevant content and advertising.

• Device Information: IP address, device type, operating system, browser type and version, unique device identifiers.

• Usage Information: Pages visited, links clicked, time spent on pages, referral URL, search terms, and other Browse behavior.

• Location Information: General geographic location derived from your IP address.

We use various technologies for this automatic data collection, including:

• Cookies: Small data files stored on your device that enable certain website functionalities and help us analyze web traffic.

• Web Beacons/Pixels: Small graphic files (also known as "clear GIFs" or "pixel tags") that allow us to track user activity on our Website and emails.

• Analytics Tools: We use third-party analytics services (e.g., Google Analytics) to collect and analyze usage data.

• Advertising Technologies: We may use cookies and similar technologies for targeted advertising (e.g., Google Ads, Meta Ads).

You can manage your cookie preferences through your browser settings or, where applicable, via a cookie consent banner on our Website.

c. Information We Collect from Third Parties: We may receive information about you from third-party sources, such as:

• Business Partners: From partners with whom we offer co-branded services or engage in joint marketing activities.

• Publicly Available Sources: Information from public databases or social media platforms.

• Lead Generation Services: If you have opted in to receive marketing communications from third parties, we may receive your contact details.

We will treat any information we receive from third parties in accordance with this Privacy Policy and any additional restrictions imposed by the source of the data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

a. To Provide and Manage Our Services:

• To deliver the digital marketing services you request (e.g., SEO, PPC, content marketing, social media management, website design).

• To manage your account and provide customer support.

• To process payments and send invoices.

• To communicate with you about your projects and our Services.

b. To Operate and Improve Our Website:

• To ensure the proper functioning and security of our Website.

• To personalize your experience on our Website.

• To analyze Website usage and identify areas for improvement.

• To troubleshoot technical issues.

c. For Marketing and Communications:

• To send you newsletters, promotional offers, and updates about our Services that may be of interest to you, in accordance with your preferences and applicable law.

• To deliver targeted advertisements to you on our Website or third-party platforms.

• To respond to your inquiries and requests.

• To provide you with information you requested.

d. For Internal Business Operations:

• For internal record-keeping, data analysis, and research.

• To monitor and analyze trends and usage.

• To prevent fraud and enhance security.

• To comply with legal obligations.

• To enforce our terms and conditions.

e. For Legal and Compliance Purposes:

• To comply with applicable laws, regulations, legal processes, or governmental requests.

• To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

• To detect, prevent, or otherwise address fraud, security, or technical issues.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

a. With Service Providers: We share information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance

• Payment processing

• Email delivery and marketing automation

• CRM (Customer Relationship Management) systems

• Analytics providers

• Cloud storage

• Professional advisors (e.g., legal, accounting)

These service providers are authorized to use your personal data only as necessary to provide these services to us and are contractually obligated to protect your information.

b. With Business Partners: We may share your information with trusted business partners for joint marketing activities or co-branded offerings, provided you have consented to such sharing where required by law.

c. For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation or valid legal process (e.g., subpoenas, court orders).

• Protect and defend the rights or property of Social Mount.

• Prevent or investigate possible wrongdoing in connection with the Services.

• Protect the personal safety of users of the Services or the public.

• Protect against legal liability.

d. In Case of Business Transfer: In the event that Social Mount is involved in a merger, acquisition, asset sale, or other corporate transaction, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

e. With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

f. Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including industry analysis, demographic profiling, and marketing.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest where appropriate.

• Access controls and authentication procedures.

• Regular security assessments and audits.

• Employee training on data protection.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

• Right to Erasure ( "Right to be Forgotten"): You have the right to request that we delete your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

• Right to Object: You have the right to object to the processing of your personal data under certain circumstances (e.g., for direct marketing purposes).

• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

• Right to Complain: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

To exercise any of these rights, please contact us using the contact details provided in Section 9. We may require you to verify your identity before processing your request.

7. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of these external sites.

8. Children's Privacy

Our Website and Services are not directed to individuals under the age of [Your Legal Age of Majority - e.g., 18]. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to remove that information from our systems.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Social Mount Email: info.socialmount@gmail.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website or Services after any changes indicates your acceptance of the updated Privacy Policy.